A voice-native conversational AI platform for agents that talk to customers, resolve complex service issues, process transactions and assist sales teams — reliably, at scale, in the real world.
OASYS is built on our own foundational speech model and processes audio in a single step. Cascaded systems stack ASR, then an LLM, then TTS — and stack the errors with them. Drag the slider and watch what happens under load.
Illustrative model for demonstration. Word error rate curves are indicative of published behaviour under increasing ambient noise, not measured benchmark results.
Enterprise AI has historically meant months of configuration and specialist headcount. Feed OASYS your interaction data, transcripts, training material or process docs, and it generates a fully configured agent ready for review.
The barrier to AI in high-stakes functions isn't capability — it's reliability. OASYS combines autonomous reasoning with rule-based guardrails and a human resolution layer. When an interaction hits a wall, a person steers it in the background. No escalation. No terminated chat.
Most enterprise AI goes live with almost no visibility into how it behaves under real conditions. OASYS ships with an AI-driven simulation environment that stress-tests agents against thousands of synthetic conversations before pilot.
Most AI agents live in a browser tab. Operational departments don't. OASYS deploys across phone, chat, kiosk, drive-thru, smart device, connected vehicle and custom hardware from a single platform — and branded agents transacting on OASYS join a connected commerce network.
A single agent definition compiled to eight surfaces. Latency, wake behaviour and turn-taking are tuned per channel; intent, guardrails and tool access are not.
OASYS analyses every interaction at the agent level and proposes its own optimisations to your team daily. You approve or reject. Performance compounds instead of decaying, and the team shifts from configuring to supervising.
Illustrative model. Markers indicate approved optimisation deployments.
| Attribute | OASYS |
|---|---|
| Speech model | Proprietary foundational model. Single-step audio→intent. No third-party ASR dependency. |
| Turn-taking | Full-duplex with barge-in. Interruption handled without state loss. |
| Languages | Multilingual with mid-conversation switching. No re-prompt required. |
| Reasoning | Agentic+ — autonomous reasoning within rule-based guardrails, plus a silent human resolution layer. |
| Orchestration | Hundreds of LLMs, content domains, MCP servers and enterprise systems. |
| Channels | Phone · chat · kiosk · drive-thru · smart device · connected vehicle · custom hardware. |
| Deployment | Cloud, hybrid or edge. Edge supports degraded-connectivity operation. |
| Configuration | Generated from customer interaction data. Reviewed and approved by the customer before go-live. |
| Testing | AI-driven simulation across synthetic personas, scenarios and noise profiles. Regression diffing per build. |
| Commerce | Native transaction handling. Optional participation in the connected commerce network. |
| Integrations | POS, EHR (incl. Epic), CRM, CDP, ITSM, telephony and payment providers. |
| Governance | Per-interaction audit trail, confidence logging, human intervention records. |
Twenty years of production voice AI, in a platform that configures itself from the data you already have.
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